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FREQUENTLY ASKED QUESTIONS

Products

If we sell it, Teri Harrison created, wrote and designed the heartfelt messages paired with quality gifts. Teri is a pioneer of many gift categories — ultrasound ornaments, pet memorials and celebration of life gifts. We are a small woman-owned US company based in Atlanta and put our hearts into what we do.

All of our products are designed in the USA and many of our products are made in the USA including our one of a kind glass crosses and hearts.

Many of our products can be personalized! All of our click here to see all personalized products.

Yes! Please call us at 770-619-3167 between 8:30 - 3:30 EST, Monday thru Friday

Give us a call! We may be able to get older items for you or help you find a similar product. Please call us at 770-619-3167 between 8:30 - 3:30 EST, Monday thru Friday

Ordering

Yes! Please call us at 770-619-3167 between 8:30AM - 3:30PM EST, Monday thru Friday

No, only one promo code can be used per order.

Yes! We offer gift wrapping for $3.99. Please select gift wrapping during the checkout process.

Yes! Please include your gift message in the comments space provided in the shopping cart. Our team will hand write your gift message for you and include it in your package!

Yes! For more information on wholesale, see our wholesale page where you will find links to visit our wholesale website or check us out on Faire via the Faire Direct Link.

Shipping

Orders ship within 1-2 business days. Personalized or backordered items are the exception and may take longer.

All orders are shipped from our warehouse in Alpharetta, Georgia.

At this time, we only ship internationally to Canada.

For damages or incorrect items, please contact us at info@grandparentgiftcompany.com or call us at 770-619-3167 immediately. Items that are defective and shipped from us, or items you did not order but received from us, will qualify for a replacement or refund. We always appreciate the opportunity to fix any concerns, should your purchase not meet your expectations.

About Us

We have been in business for over 30 years! If you'd like to know more about Teri's story, please see our About Us page.

Our offices and warehouse are located in Alpharetta, Georgia.

Still have questions?

Do you still have questions? We're here to help and reply quickly to all inquiries.

Our operating hours are from 8:30AM - 3:30PM EST, M-F

☎️ (770) 619-3167
📧 info@grandparentgiftcompany.com

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