Who writes all the poems on your website?
Why we do! All the verses are written by The Grandparent Gift Co. owner Teri Harrison. You will not find them on any other products.
Each poem is copyrighted and not for personal use outside of the products we sell. If you are a business or organization and would like to license a senitment, please contact us. At this time, we do not take author submissions.
Can your products be personalized?
We have several products that can be personalized with a name and we will be adding more in the future. If you have an endearing name you call grandparents and would like one of our poems personalized, contact us and we can let you know if it is possible on a particular product. Many of our products come with engravable plaques. We do not engrave, however the plaque can be taken to any trophy or awards shop to be engraved.
How long will it take to get my order?
Orders typically ship within 48 hours of receipt, unless it has been noted as backordered or is a personalized gift. This applies to working days, Monday through Friday, excluding hoildays. Orders shipped ground can take anywhere from 2-5 business days depending on your location. You will be emailed a tracking number when your order has shipped. Orders that are shipped US mail, can vary in delivery times and may not have a tracking number available.
I have a retail store, can I sell your products?
Why certainly, just go to the wholesale page and request a catalog or a user name and password to view our wholesale information on line. We have a print catalog for wholesale inquires only, as well as sales reps that may be available in your area. We regularly exhibit as some of the national gift shows as well.
What is Shopatron?
Shopatron is our ecommerce partner who handles our online store and over 600 merchant web sites in seven countries. When merchants use Shopatron as a partner, you receive safe, simple online shopping, with a full range of delivery options and order-related services. When you place your order, we match it to the fulfillment partner best suited to provide the delivery option you choose. Your convenience is our top priority.
Any time you shop at an online store powered by Shopatron, you receive authentic merchandise from an authorized retailer. Shopatron takes every measure to protect your personal information by slowing down order processing if there is any chance of personal identity theft.
What do I do if I have a question regarding my payment or my shopping cart?
Shopatron handles all of our payment transactions and shopping services. they can be reached at:
Shopatron, Inc.
P.O. Box 5351
San Luis Obispo, CA 93403-5351
Customer Support 877-412-SHOP(7467)
www.shopatron.com
What do I do if there is a question regarding my order or shipping?
You may contact Shopatron as listed above, or you may contact us directly by phone or email and we will help you as promptly and politely as possible! We love happy, satisfied customer and do our best to make sure any questions or problems are handled to your satisfaction.
Do you have a store locator?
We do not have a store locator, as many of our stores carry different collections from our line. The best way to find a store near you is to email us with your location. It is easiest to sort by zip codes.